Use these tips to make your business mailing as effective as possible.

General:

  1. I forgot my user name and password
  2. What size is the postcard?
  3. What paper is the postcard printed on?
  4. How do I print the postcard?
  5. Can I send a postcard to/from a foreign country?
  6. How do I use a picture saved on my computer?
  7. Whose return address is used on the postcard?
  8. How do I change my return address?
  9. Can I change my return address after I have created a mailing?
  10. How does the address print on the postcard and how
    many characters am I allowed on each line?
  11. Which postage classes are available?
  12. Where do my postcards mail from?
  13. What are the barcodes for?
  14. Is my postcard recyclable?

Card Design:

  1. What is a "Safe Zone"?
  2. Can I design my own artwork?
  3. What if I don't have my own design?
  4. What is a text box?
  5. How do I add an image?
  6. What is a background image?
  7. Can I have more than one image?
  8. How do I crop my images?
  9. How do I delete an image?
  10. Can I still use an accent image?
  11. How do I add text?
  12. Can I have more than one text box?
  13. How do I delete a text box?
  14. Can I merge data from my address book into my message?

Address List:

  1. How do I organize my Excel spreadsheet?
  2. What information is required on my spreadsheet?
  3. How do I save my excel list as a CSV file?
  4. How do I import a mailing list?
  5. Can I merge data from my address book into my message?

Purchasing:

  1. Is there a minimum purchase required?
  2. What forms of payment do you accept?
  3. Are my credit card transactions secure?
  4. What are postcard credits?


I forgot my user name and password
We can email you your password if you have forgotten it. Click on My Account, click on 'Forgot your password?', and enter the email address that your account was set up with. Our system will automatically email you your password. If you do not see your password right away, you will need to contact Customer Support for assistance at 1-888-681-1214 or by sending us a message.


What size is the postcard?
There are multiple formats currently available. Please visit our Products page for a full list.


What paper is the postcard printed on?
Our postcards are made from very thick, high quality, cover stock paper. After printing, the postcard is laminated/coated on both sides which prevents damage to the image and creates more vibrant colors. The final print version of your postcard is equivalent to 110lb paper.


How do I print the postcard?
You don't need to print the postcard. When you click "Send", we will automatically print and mail the postcard for you. 


Can I send mail to/from a foreign country?
You can send mail from anywhere in the world, provided you have the appropriate credits in your account. International postage rates apply when mailing outside of the USA.


How do I use a picture saved on my computer?
There are various places on our site where we allow you to upload your own image for the purpose of making a card. The "Browse" button designates a place for you to upload your image. Our website will only take valid JPEG images.  If you need assistance converting an image to a JPEG, please contact us for assistance. Images cannot exceed 10MB in size.


Whose return address is used on the postcard?
Yours! When you sign up for an online account, the address information you use to create your account becomes the default return address. Your account can have multiple return addresses. At any time, you may add a new return address, edit an existing one or change the default.


How do I change my return address?
After logging into your online account, click the link to Manage Return Addresses.  You can have multiple return addresses.  


Can I change my return address after I have created a mailing?
A change to the return address after the mailing has been created will not change the address on the mailing you just created. You may change your return address after creating a mailing, but the change will only be reflected on future mailings, not the one you just created.


How does the address print on the postcard and how many characters am I allowed on each line?
Your addresses will print in the order below. If you do not have information in any of the nonrequired lines below, the printed address will adjust accordingly.


Prefix First Middle Last Suffix 40 Characters
Job title 40 Characters
Department 40 Characters
Company 40 Characters
Address 1, Address 2 40 Characters
City, State Zip 40 Characters
Country 40 Characters

Which postage classes are available?

First-Class Mail (3-5 business day delivery)
Standard Mail (10-14 business day delivery - 200 piece minimum)
International Mail (3 week delivery)
Non-profit (10-14 business day delivery)


Where do my postcards mail from?
We mail all orders from our Phoenix, Arizona print center. All mailings are sent First Class mail unless designated otherwise. Once the cards leave our print facility they are in the hands of the US Postal Service. We are unable to track mailings through the USPS mail stream. We are not notified of any delivery delays, lost mail pieces or any other difficulties that the USPS may be experiencing when delivering your mail.


What are the barcodes for?
The barcodes are a USPS approved Intelligent Mail Barcode (IMB) that contain address information to aid in the USPS sorting and delivery process.


Is my postcard recyclable?
Amazingmail offers a recyclable coating - Gloss UV. If you would like to change your account's default setting to use the recyclable coating option, go to My Account, Advanced Options and click on the recyclable Gloss UV Coating.


What is a "Safe Zone"?
When designing your own artwork, you will need to make sure that all pertinent information is at least 1/4 inch away from the cut lines of the postcard. This is called our Safe Zone and will ensure that none of your important information will be lost during the cropping process.


Can I design my own artwork?
Yes! You can use our design templates to put together your own artwork using Photoshop, PowerPoint or Publisher. You can find these templates by clicking here and then selecting the product you're interested in. When designing your artwork please make sure to keep all pertinent information within the Safe Zone.


What is a text box?
A text block is a new area of text that you may add to your postcard. Each text block has to have a different alignment on the postcard. Click here for more information about text blocks and aligning text on your postcard.


How do I add an image?
There are various places on the postcard where we allow you to upload your own image. The "Add Image" button located on the right of the design tool designates a place for you to select or upload your image. You may add multiple images to the front and or back of your postcard. Our website will only accept valid JPEG images. If you need assistance converting to a JPEG image, please contact us for assistance. Images cannot exceed 10MB in size.


What is a background image?
A background image is set to fill the entire front/ back of your postcard. A background image is not required. You may only have one image that is considered a background on each the front/ back of the postcard. You can upload a background image when you receive the "add a background image" prompt at the beginning of the card making process. You can also add a background image by using the “edit background” button located on the right side of the design tool. Our website will only accept valid JPEG images. Our website will only accept valid JPEG images. If you need assistance converting to a JPEG image, please contact us for assistance. Images cannot exceed 10MB in size.


Can I upload more than one image?
Yes, multiple images can be added to both the front and or back of the postcard. To add images, use the "Add Image" button located on the right of the design tool.


How do I crop my image?
To crop your image you will select the image and adjust it using the center squares along the edge of the selected image. The corner squares will allow you to reduce or enlarge the size of the image proportionately. Repeat this step for all additional images and areas you would like to crop.


How do I delete an image?
To delete an Image click on the image that you would like to delete and select the X located on the upper right corner of the image. You can also replace the image by clicking "Replace Image" from the right menu bar.


Can I still use an accent image?
Yes, you can utilize this area by adding a new or previously saved image and placing the image into the location previously designated for the accent.


How do I add text?
To add text to your postcard select the “add text” button located on the right of the design tool. Click within the new text box and begin typing your text. To change the font and color of your text highlight the text that you would like to change and choose the font, color, size, alignment and, effects you would like to use. If your text does not fit in the default text box, you can resize the text box and move it to a different location.


Can I have more than one text box?
Yes. To add text to your postcard select the “Add Text” button located on the right of the design tool. Click within the new text box and begin typing your text. Repeat these steps for each additional text box.


How do I delete a text box?
To delete a text box click on the text box that you would like to delete and select the X located on the upper right corner of the text box.


How do I organize my Excel spreadsheet?
Address entities must be placed in separate columns of an Excel Spreadsheet (i.e. first name in column A, last name in column B, etc). This means your City, State, and Zip all have to be in separate columns as well. Download a sample here. For more detailed information regarding preparing, or importing your address list, please click here.


What information is required on my spreadsheet?
Every contact on your list must include something in the First and Last name column OR something in the Company column. You must have an Address1, City, State, and Zip. If your list does not have this information when you try to upload it to the website, then you will get an error message explaining why your list cannot be uploaded. For more detailed information regarding preparing, or importing your address list, please click here.


How do I save my excel list as a CSV file?
Once you have your data formatted properly in Microsoft Excel, select File and navigate to Save As from the menu bar. In the Save As dialog box, set the Save As type to .csv (Comma Delimited) (*.csv). Enter a file name (such as mylist.csv) for the file name and click Save. If you see a warning about the destination file type not supporting multiple sheets, just click OK. For more detailed information regarding preparing, or importing your address list, please click here.


Can I merge data from my address book into my message?
Yes, you may! This capability is called Message Merge. Read the Variable Data Tutorial on how to put data from your address book into your message. 


Is there a minimum purchase required?
No! There is no minimum purchase required. When you purchase card credits they will be added to your account as credits and are good for up to two years.


What forms of payment do you accept?
All major credit cards are accepted-Visa, MasterCard, Discover, and American Express credit cards, as well as Pay Pal.


Are my credit card transactions secure?
We use the Internet security standard SSL (Secure Sockets Layer) to encrypt all credit card transactions.


What are postcard credits?
Each postcard credit represents one single postcard that will be printed and mailed to a specified recipient. Postcard credits may be purchased from your password protected online account using your credit card. Pre-purchase postcard credits in bulk to receive price breaks and mail as you need them. Send one at a time or thousands, changing the graphics and recipients as often as you'd like. Postcard credits are available for use for 2 years from the purchase date.