I forgot my user name and password
We can email you your password if you have forgotten it. Click on My Account, click on 'Forgot your password?', and enter the email address that your account was set up with. Our system will automatically email you your password. If you do not see your password right away, you will need to contact Customer Support for assistance at 1-888-681-1214 or by sending us a message.
What size is the postcard?
There are multiple formats currently available. Please visit our Products page for a full list.
What paper is the postcard printed on?
Our postcards are made from very thick, high quality, cover stock paper. After printing, the postcard is laminated/coated on both sides which prevents damage to the image and creates more vibrant colors. The final print version of your postcard is equivalent to 110lb paper.
Can I send mail to/from a foreign country?
You can send mail from anywhere in the world, provided you have the appropriate credits in your account. International postage rates apply when mailing outside of the USA.
How do I use a picture saved on my computer?
There are various places on our site where we allow you to upload your own image for the purpose of making a card. The "Browse" button designates a place for you to upload your image. Our website will only take valid JPEG images. If you need assistance converting an image to a JPEG, please contact us for assistance. Images cannot exceed 10MB in size.
Whose return address is used on the postcard?
Yours! When you sign up for an online account, the address information you use to create your account becomes the default return address. Your account can have multiple return addresses. At any time, you may add a new return address, edit an existing one or change the default.
How do I change my return address?
After logging into your online account, click the link to Manage Return Addresses. You can have multiple return addresses.
Can I change my return address after I have created a mailing?
A change to the return address after the mailing has been created will not change the address on the mailing you just created. You may change your return address after creating a mailing, but the change will only be reflected on future mailings, not the one you just created.
Can I merge data from my address book into my message?
Yes, you may! This capability is called Message Merge. Read the Variable Data Tutorial on how to put data from your address book into your message.
How do I save my excel list as a CSV file?
Once you have your data formatted properly in Microsoft Excel, select File and navigate to Save As from the menu bar. In the Save As dialog box, set the Save As type to .csv (Comma Delimited) (*.csv). Enter a file name (such as mylist.csv) for the file name and click Save. If you see a warning about the destination file type not supporting multiple sheets, just click OK. For more detailed information regarding preparing, or importing your address list, please click here.
How do I organize my Excel spreadsheet?
Address entities must be placed in separate columns of an Excel Spreadsheet (i.e. first name in column A, last name in column B, etc). This means your City, State, and Zip all have to be in separate columns as well. Download a sample here. For more detailed information regarding preparing, or importing your address list, please click here.
What information is required on my spreadsheet?
Every contact on your list must include something in the First and Last name column OR something in the Company column. You must have an Address1, City, State, and Zip. If your list does not have this information when you try to upload it to the website, then you will get an error message explaining why your list cannot be uploaded. For more detailed information regarding preparing, or importing your address list, please click here.
How does the address print on the postcard and how many characters am I allowed on each line?
Your addresses will print in the order below. If you do not have information in any of the nonrequired lines below, the printed address will adjust accordingly.
|Prefix First Middle Last Suffix||40 Characters|
|Job title||40 Characters|
|Address 1, Address 2||40 Characters|
|City, State Zip||40 Characters|
For more detailed information regarding preparing, or importing your address list, please click here.
|First-Class Mail||(3-5 business day delivery)|
|Standard Mail||(10-14 business day delivery - 200 piece minimum)|
|International Mail||(3 week delivery)|
|Non-profit||(10-14 business day delivery)|
Where do my postcards mail from?
We mail all orders from our Phoenix, Arizona print center. All mailings are sent First Class mail unless designated otherwise. Once the cards leave our print facility they are in the hands of the US Postal Service. We are unable to track mailings through the USPS mail stream. We are not notified of any delivery delays, lost mail pieces or any other difficulties that the USPS may be experiencing when delivering your mail.
Are my mail pieces recyclable?
Amazingmail offers a recyclable coating - Gloss UV. If you would like to change your account's default setting to use the recyclable coating option, go to My Account, Advanced Options and click on the recyclable Gloss UV Coating.
Can I design my own artwork?
Yes! You can use our design templates to put together your own artwork using Photoshop, PowerPoint or Publisher. You can find these templates by clicking here and then selecting the product you're interested in. When designing your artwork please make sure to keep all pertinent information within the Safe Zone.
What is a "Safe Zone"?
When designing your own artwork, you will need to make sure that all pertinent information is at least 1/4 inch away from the cut lines of the postcard. This is called our Safe Zone and will ensure that none of your important information will be lost during the cropping process.
What is a text block?
A text block is a new area of text that you may add to your postcard. Each text block has to have a different alignment on the postcard. Click here for more information about text blocks and aligning text on your postcard.