Frequently Asked Questions

Find the answers you need

I forgot my username and password.

If you forgot your password, click on My Account, then 'Forgot your password?', and enter the email address you used when setting up your Amazingmail account. Our system will automatically email you your password. If you do not receive your password email or do not remember the email you used for your online account, please contact Customer Support for assistance.

What size are the cards?

Amazingmail offers multiple sizes and formats to choose from. Please visit our Products page for a full list.

What kind of paper is the card printed on?

Our postcards are printed on thick, high quality, cover stock paper that is SFI certified. After printing, the postcard is coated on both sides, giving it a professional appearance and preventing it from getting damaged in the USPS mail stream. The finished version of your card is equivalent to 110lb / 14pt paper weight.

How do I print the card?

You don't need to print the card. After designing your card and selecting your recipients, press "Send" and we will automatically print and mail the card directly to the recipient for you.

Can I send cards to / from a foreign country?

Yes, you can send mail to/from anywhere in the world. International postage rates apply when mailing outside of the USA.

How do I use a picture saved on my computer?

There are various places on our site where we allow you to upload your own image for the purpose of making a card. The "Browse" button designates a place for you to upload your image. Our website will only take valid JPEG images. If you need assistance converting an image to a JPEG, please contact us for assistance. Images cannot exceed 10MB in size. For more information, view our How to Uplaod an Image video.

Whose return address is used on the card?

Yours! When you sign up for an online account, the address information you use to create your account becomes the default return address. Your account can have multiple return addresses. At any time, you may add a new return address, edit an existing one or change the default.

How do I change my return address?

After logging into your online account, click the link to Manage Return Addresses. You can have multiple return addresses.

Can I change my return address after I have created a mailing?

A change to the return address after the mailing has been created will not change the address on the mailing you just created. You may change your return address after creating a mailing, but the change will only be reflected on future mailings, not the one you just created.

Which postage classes are available?

First – Class Mail
(3 – 5 business day delivery)
Standard Mail
(10 – 14 business day delivery – 200 pieces minimum)
International Mail
(3 week delivery)
Non – Profit
(10 – 14 business day delivery)

Where do my cards mail from?

All cards are mailed from the Amazingmail production facility in Phoenix, Arizona. All mailings default to use First Class postage unless designated otherwise. Once the cards leave our production facility, they are in the hands of the US Postal Service. The USPS does not notify Amazingmail of any delivery delays, lost mail pieces or any other delivery challenges.

Why do my cards have barcodes?

The barcodes are a USPS approved Intelligent Mail Barcode (IMB) that contain address information to help the USPS track and deliver the cards efficiently.

Is my card recyclable?

Amazingmail offers a recyclable coating - Gloss UV. If you would like to change your account's default setting to use the recyclable coating option, go to My Account, Advanced Options and click on the recyclable Gloss UV coating option.

When will my card be mailed?

Amazingmail guarantees to print and deliver your cards to the USPS Next Business Day, providing the order is placed online on or before 11:59:59 pm Mountain Standard Time. In 15 years, we very rarely encounter an unforeseen circumstance where this commitment cannot be met. If for some reason our Next Business Day mailing guarantee cannot be met, we will work with you to find a solution, including a possible refund.

What is a "Safe Zone"?

When designing your own artwork, you will need to make sure that all pertinent information is at least 1/4 inch away from the cut lines of the card. This is called our Safe Zone and will ensure that none of your important information will be lost during the cropping process.

Can I design my own artwork?

Yes! You can use our design templates to put together your own artwork using Photoshop, PowerPoint or Publisher. You can find these templates by clicking here and then selecting the product you're interested in. When designing your artwork please make sure to keep all pertinent information within the Safe Zone.

What if I don't have my own design?

If you need a design you can use one of our predesigned starter templates or we have graphic design services to help you design the perfect card.

What is a text box?

A text block is a new area of text that you may add to your card. Each text block has to have a different alignment on the card. Click here for more information about text blocks and aligning text on your card.

How do I add an image?

There are various places on the card where we allow you to upload your own image. The "Add Image" button located on the right of the design tool designates a place for you to select or upload your image. You may add multiple images to the front and or back of your card. Our website will only accept valid JPEG images. If you need assistance converting to a JPEG image, please contact us for assistance. Images cannot exceed 10MB in size. For more information, view our How to Uplaod an Image video.

What is a background image?

A background image is set to fill the entire front/ back of your card. A background image is not required. You may only have one image that is considered a background on each the front/ back of the card. You can upload a background image when you receive the "add a background image" prompt at the beginning of the card making process. You can also add a background image by using the "edit background" button located on the right side of the design tool. Our website will only accept valid JPEG images. Our website will only accept valid JPEG images. If you need assistance converting to a JPEG image, please contact us for assistance. Images cannot exceed 10MB in size. For more information, view our How to Uplaod an Image video.

Can I have more than one image?

Yes, multiple images can be added to both the front and or back of the card. To add images, use the "Add Image" button located on the right of the design tool.

How do I crop my images?

To crop your image you will select the image and adjust it using the center squares along the edge of the selected image. The corner squares will allow you to reduce or enlarge the size of the image proportionately. Repeat this step for all additional images and areas you would like to crop.

How do I delete an image?

To delete an Image click on the image that you would like to delete and select the X located on the upper right corner of the image. You can also replace the image by clicking "Replace Image" from the right menu bar.

Can I still use an accent image?

Yes, you can utilize this area by adding a new or previously saved image and placing the image into the location previously designated for the accent.

How do I add text?

To add text to your card select the "add text" button located on the right of the design tool. Click within the new text box and begin typing your text. To change the font and color of your text highlight the text that you would like to change and choose the font, color, size, alignment and effects, you would like to use. If your text does not fit in the default text box, you can resize the text box and move it to a different location.

Can I have more than one text box?

Yes. To add text to your card select the "Add Text" button located on the right of the design tool. Click within the new text box and begin typing your text. Repeat these steps for each additional text box.

How do I delete a text box?

To delete a text box click on the text box that you would like to delete and select the X located on the upper right corner of the text box.

Can I merge data from my address book into my message?

Address entities must be placed in separate columns of an Excel Spreadsheet (i.e. first name in column A, last name in column B, etc.). This means your City, State, and Zip all have to be in separate columns as well. Download a sample here. For more detailed information regarding preparing, or importing your address list, please click here.

How do I organize my Excel spreadsheet?

Address entities must be placed in separate columns of an Excel Spreadsheet (i.e. first name in column A, last name in column B, etc.). This means your City, State, and Zip all have to be in separate columns as well. Download a sample here. For more detailed information regarding preparing, or importing your address list, please click here or view our How to Upload a Mailing List video.

What information is required on my spreadsheet?

Every contact on your list must include something in the First and Last name column OR something in the Company column. You must have an Address1, City, State, and Zip. If your list does not have this information when you try to upload it to the website, then you will get an error message explaining why your list cannot be uploaded. For more detailed information regarding preparing, or importing your address list, please click here or view our How to Upload a Mailing List video.

How do I save my excel list as a CSV file?

Once you have your data formatted properly in Microsoft Excel, select File and navigate to Save As from the menu bar. In the Save As dialog box, set the Save As type to .csv (Comma Delimited) (*.csv). Enter a file name (such as mylist.csv) for the file name and click Save. If you see a warning about the destination file type not supporting multiple sheets, just click OK. For more detailed information regarding preparing, or importing your address list, please click here.

How do I import a mailing list?

For more detailed information regarding preparing, or importing your address list, please click here or view our How to Upload a Mailing List video.

Can I merge data from my address book into my message?

Yes, you may! This capability is called Message Merge. Read the Variable Data Tutorial on how to put data from your address book into your message.

How does the recipient address information appear on the card once printed?

Your addresses will print in the order below. If you do not have information in any of the non-required lines below, the printed address will adjust accordingly.

Prefix First Middle Last Suffix
40 Characters
Job Title
40 Characters
Department
40 Characters
Company
40 Characters
Address 1, Address 2
40 Characters
City, State Zip
40 Characters
Country
40 Characters

How many characters are allowed on each line of the recipient address?

Your addresses will print in the order below. If you do not have information in any of the non-required lines below, the printed address will adjust accordingly.

Prefix First Middle Last Suffix
40 Characters
Job Title
40 Characters
Department
40 Characters
Company
40 Characters
Address 1, Address 2
40 Characters
City, State Zip
40 Characters
Country
40 Characters

Is there a minimum purchase requirement?

No! There is no minimum purchase required. When you purchase card credits they will be added to your account as credits and are good for up to two years.

What forms of payment do you accept?

All major credit cards are accepted-Visa, MasterCard, Discover, and American Express credit cards, as well as Pay Pal. Amazingmail also offers Net 30 billing terms and Volume Purchase options to accommodate larger volume clients. Credit authorization required. Contact us for details.

Are my credit card transactions secure?

We use the Internet security standard SSL (Secure Sockets Layer) to encrypt all credit card transactions.

What are card credits?

Each card credit represents one single card that will be printed and mailed to a specified recipient. Card credits may be purchased from your password protected online account using your credit card. Pre-purchase card credits in bulk to receive price breaks and mail as you need them. Send one at a time or thousands, changing the graphics and recipients as often as you'd like. Card credits are available for use for 2 years from the purchase date.

How do I set-up a Non Profit at my local post office?

If you do not already have a non-profit setup at your local address please fill out a PS3624 form and submit it to your local post office.

Click here to download a PS3624 Form.

What does Amazingmail need in order to mail on your behalf?

To allow Amazingmail to mail postcards on behalf of your organization a letter of permission must be submitted to the Phoenix USPS Mailing Requirements Office along with form PS3624.

Click here a sample letter.

Click here to download a PS3624 Form.

Amazingmail will submit this letter and PS3624 Form to the Mailing Requirements Office on your behalf. We are required to submit this in its original form so all documents must be sent via fax to 480-281-4801 or email to the attention of Customer Support. If you have questions or need help please call us M-F 8am to 5pm MST at 888-681-1214.

How long does it take to get my Non Profit information setup with Amazingmail?

Processing may take up to 30 days but typically takes five to seven days depending on the workload of the Mailing Requirements Office.

Success Stories

“In consumer mailboxes great card design and quality really help us stand out from the herd, which obviously helps response rates! Furthermore, production couldn’t be easier. With Amazingmail, you can go from concept to design to mailing in under a day.”

“The best thing I can say about Amazing Mail is that they have tremendous turnaround time. We send out several campaigns for our 46 ground campuses and along with our online division. We need mailings to go out quickly. Amazingmail has never let us down when we come to them to get our creative out within 24 hours.”

“I have worked with Amazingmail on everything from a very simple postcard mailing to very complex mailing projects. Their entire team makes you feel your business is important from leadership to sales to their incredible project team. They offer excellent solutions and support throughout the process and have become a valued member of the WM project improvement team.”